100% Money-Back Guarantee Terms and Conditions at Casa Argentina

How does the 100% Money Back Guarantee work at Casa Argentina?

At Casa Argentina, we are committed to providing our customers with the best quality products. To ensure your satisfaction, we offer a 100% Money-Back Guarantee on our products and services, subject to the following terms and conditions:

1. Eligibility Period for the 100% Money-Back Guarantee

Customers can request a full refund within 7 days of the product's delivery. After this period, the 100% Money-Back Guarantee will no longer be available. This policy applies to all products, including our perishable goods such as chilled and frozen food items.

2. Condition of Returned Products

To be eligible for a refund, products must be returned in their original condition and packaging. Items that have been opened, used, or partially consumed will not qualify for a refund.

• For chilled or frozen products, these items must be returned in a thermal box within 24 hoursof initiating the return request. The product must be stored at the correct temperature before dispatch to ensure its quality. Failure to meet this condition will void eligibility for a refund.

3. Proof of Purchase Requirement

To process a refund, customers must provide a valid proof of purchase, such as the original receipt or order confirmation email. This helps us validate the purchase and initiate the refund process smoothly.

4. Return Shipping Costs

Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure safe and timely return of the product. Casa Argentina is not liable for items lost in return transit.

5. Inspection and Refund Approval Process

Once we receive the returned item, our team will inspect it to ensure it meets our return criteria. If approved, we will process the refund within 7 working days. The refund will be credited to the original payment method used at the time of purchase.

6. Exclusions from the 100% Money-Back Guarantee

The 100% Money-Back Guarantee does not apply to:

• Products damaged due to improper handling, storage, or use by the customer.
• Products returned after the 7-dayeligibility period.
• Items purchased during salesor promotions.

7. How to Request a Refund

To request a refund, customers must contact our Casa Argentina customer service team within the 7-day period. We will assist you through the return process and provide the necessary instructions.

8. Policy Changes

Casa Argentina reserves the right to modify or terminate the 100% Money-Back Guarantee at any time without prior notice. Any changes will not affect refund claims made before the date of modification or termination.

Contact Us

For any queries or to request a refund, contact our Casa Argentina customer support at info@casaargentina.com. We are always here to help ensure you have a great shopping experience with us.

Version 1024 – Last revised October 2024