HOW DO WE PROCESS YOUR ORDER?

Your Step-by-step guide on how Casa Argentina Process your Order from start to finish!

ORDER INFORMATION

1.- Everything starts with you

Once you have completed your order, you will be re-directed to a completed order page with details of your order, including an informative email explaining you what to expect next, and may be, a thankful video from our CEO 😊.

2.- Order Confirmation Email

Our automated system will send you an email with your order details, including your Order Reference Number. Please keep this email for your records. We encourage you to check the Spam or Junk email folders in case you do not receive your order confirmation email. Please note all confirmation emails are sent from a no reply address. If you see any errors or need to make amendments to your order, don’t worry, email us at info@casaargentina.com or call us on +44 20 8540 1222 weekdays from 9am to 5pm, Saturdays from 10am to 4pm.

3.- Order Processing

Orders received before the cut off time of 2:30pm from Monday to Friday, your order will be forwarded to the picking and packing stage the very same day. Orders received after the cut off time of 2:30pm on Friday, your order will be forwarded to the picking and packing stage of the following Monday (except Bank Holidays, in that case will be forwarded to the next Tuesday). For clarification purpose only, please note that all orders received between Friday 2:30pm and Monday 2:30pm will be forwarded to the Picking and Packing Stage on Monday.

4.- Picking and Packing Stage

All the items that you have ordered should be in stock and available for picking, there may be times when a product has become unavailable due to breakages or other circumstances. You will be informed so you can make a decision whether you would like a refund or replace the item with a substitute. If we cannot reach you either by email or telephone before the cut-off time 2:30pm, we will automatically dispatch your order and refund you the missing item to avoid delays on your delivery. Once all your items have been picked, we will pack your order carefully and securely in a box ready to be dispatch.

5.- Dispatching

Once your order has been processed and our team booked it with the selected courier service, you will receive an email from us confirming that your order has been dispatched. Our contracted courier services collect all packed orders from our London Warehouse every working day (Monday to Friday) at 2:30pm. Some orders containing shipping address with Postal Codes inside the M25 in London may be delivered by our driver instead of the third-party courier service. This option is made by our logistic team at our own discretion, using several criteria’s including but not limited to: Driver’s route, Quantity of delivery drops that day, Congestion Charge Zone and reduce liability on very fragile items. Important note: If your order has been selected by our logistic team to be deliver by our own driver, some lucky customers might receive their orders on the same day they place the order, depending on the driver’s route and the order has been placed between 2:30pm the day before and 7am. Please let us know if you do not want to take advantage of this same day delivery option.

6.- DELIVERY SERVICES CONTRACTED BY CASA ARGENTINA

APC COURIER | DHL & DPD

England, Wales, and Parts of Scotland: If your delivery address is in England, Wales, or Parts of Scotland, you can expect to receive your order the next working day after dispatch by DPD, APC or DHL. Couriers deliver normally between 8am and 8pm. Also note that time requests are not able to be accommodated for specific hour delivery requests. Couriers will inform you on the day of delivery of an approximate expected time of delivery. Please note that we are unable to interfere with the courier once the booking of the service is done. Other UK Locations: If your delivery address is in the Scottish Highlands and Islands, some parts of Scotland (ie. some post codes of Aberdeen), the Channel Islands, Northern Ireland, Isle of Man or Isles of Scilly, you can expect to receive your order approximately 2 working days after dispatch. By placing your order with us, you accept our Terms and Conditions.

7.- Nominated Delivery Days

The Nominated Day Delivery Service is available for delivery addresses in England, Wales, and Parts of Scotland, allowing you to choose a day of your convenience for your order to be delivered. Days available are limited by the types of products ordered and the lead-time needed to prepare orders. Delivery days available are normally Monday-Saturday. Couriers normally deliver between 8am and 8pm. Time requests are not able to be accommodated, nor specific hour delivery requests. If at checkout, you have selected a Nominated Delivery Date Service, your order will be processed, Pick-Pack, and Dispatch following the above procedures, the day before Nominated Delivery Date. You will receive and order confirmation after making the payment, however, you will not receive an email confirming the Dispatching of your order until the day before your Nominated Delivery Date. Here’s a revised version of your tracking information with clarity and simplicity, using British English:

8. TRACKING YOUR ORDER

Tracking your order with APC

If your order is dispatched with APC, you will receive an email on the morning your parcel is out for delivery. The email will include a unique consignment number and a delivery time window of approximately 2 hours. If you are unavailable to receive your order, APC will provide a link for you to reschedule the delivery or arrange collection from your local depot via APC Choice by clicking the link provided.

Tracking your order with DPD

If your order is dispatched with DPD, you will receive an email or SMS confirming that DPD has your parcel. Once it has been sorted at the local depot, DPD will notify you via SMS and email that your order is out for delivery, along with a delivery time window. Please note: we do not recommend rescheduling your delivery with DPD, as they have a strict policy regarding perishable goods. DPD will destroy the parcel if it is not delivered within 24 hours of the first delivery attempt.

Tracking your order with our own driver

If your order is dispatched with our own driver, Adrian, this means your delivery address is within the M25 and meets the criteria outlined in Paragraph 3, Point 5 of this document. In this case, Federico will organise the delivery route, assigning numbers from 1 to 20 to indicate the order of stops. Adrian will provide continuous updates to Maite at our HQ, who will then inform you of Adrian’s proximity to your location. While this method is not as sophisticated as courier services, we are continuously improving our system to ensure your customer journey is as smooth and clear as possible.

9.- CLICK & COLLECT SERVICE

During checkout select Click & Collect and choose a collection slot from the calendar. Click & Collect service is NOT AVAILABLE on Sundays and Bank Holidays.

Collections slots are available from 10am to 4pm, Monday to Saturday, ONLY.

After processing your order, we will contact you to confirm that your order is ready for collection.

Please bring your order number with you and a proof of ID. If you are sending someone on your behalf to collect your order, please provide them with a printed order showing your Order Number or a digital screenshot of your order confirmation.

The office closes for visitors at 4:30pm and members of staff are not allowed to keep the office open after this time.

In the event that your order is not collected at the Nominated Collection Day and time by you, we will keep your order for an extra 24hs. We will try to communicate with you to re-arrange a suitable day for you to collect your order. If we are unable to communicate with you within the next 48hs, your order will be cancelled, and we will refund your money. Please note that it may take up to 72hs for the money to show in your bank or Credit Card, depending on your payment provider.

From Where I Can Collect My Order from Casa Argentina?

Unit 3, 77 Sumner Road, London. CR0 3LN.

How to get there?

By Train: West Croydon ~1.3 miles (Nearest Railway station).

By Tram: Wandle Park ~0.5 miles, Waddon Marsh ~0.7 miles, Therapia Lane ~1.0 mile

By Car: Sat Nav Post Code CR0 3LN. We offer Free Parking for up to 60 minutes to our customers.

By Bus: 60, 64, 109, 198, 250, 289 AND 264. Please check with TFL official site before starting your journey for the nearest Bus stop near our Retail Shop.