House of Commons

Recognised by our MP for Outstanding Customer Service, Why This Matters to Us (And To You)

I wasn’t expecting it.

It was a Friday morning in early November. It was Quiet. I was getting ready for my 90 minutes session, my Mañanita yerba mate in hand, thinking about an idea that came into my mind while cycling to work... 

Then I opened the post, and found a letter from the House of Commons. A yellow envelope with a pale yellow letter inside. 

A personal note from Sarah Jones, Member of Parliament for Croydon West.

Congratulating Casa Argentina for winning the National Best Customer Service in the UK, at the 2025 National Entrepreneur Awards.

And for a moment, I didn’t move.

I just stood there, smiling.

But not because of the award itself. Not because an MP wrote to us. But because of what this letter represents.

It represents people first. It represents care. It represents many years here in the UK, from where we started, trying to do business “the human way”, in a world that’s forgotten what that means.

 

A Small Business With a Big Heart (and a Loud Accent)

 

Some of you know our story. For others, maybe you landed here searching for Dulce de Leche suppliers in the UK, Argentinian meat for restaurants, or best empanada discs wholesale. Welcome, you’re in the right place.

We’re Casa Argentina, a national-based B2C and B2B food Importer & Distributor, with a warehouse full of alfajores, yerba mate, Argentinian meat, award-winning dulce de leche, provoletas, fresh chorizos…and a very stubborn belief:

Customer service is not a department. It’s a promise.

We’ve built this business on trust.

And this letter from Parliament confirms something we’ve felt for a long time:

Doing business this way matters.

But Let’s Be Real for a Second

Awards are lovely. Letters are beautiful. But do you know what really tells the truth?

A customer reviewing your 19-item Christmas order and saying “Everything was perfect.”

An Argentinian restaurant owner switching back to us after trying the “cheaper guys” (and regretting it).

A mate-lover emailing on a Tuesday morning saying “Thanks for being part of my day.”

If you’re reading this because you’re comparing who to buy your Dulce de Leche, Empanadas Discs, Chorizo Parrillero, or Provoleta from…

Just know this:

We don’t sell food. We deliver moments. We deliver trust.

And we deliver Argentina to your table — with care.

 

What Happens Next?

We’ve added a trust badge to the site:

“Recognised by our MP for Outstanding Customer Service 2025”

 

Not just to brag… but to show first-time buyers that they’re entering a space where service matters, before, during, and after the sale.

And if you come to our warehouse one day, I promise you, you’ll see that letter framed on the wall. Not as a trophy, but as a reminder:

People still care about real service, and we’ll never let that go.

Than you to our MP @Sarah Jones and most importantly "THANK YOU" our customers....

Max