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Why Casa Argentina Won the 2025 Best Customer Service Award, and What It Means for You
A Moment That Defines Who We Are
There are rare, magic moments in the life of a company, moments that make you stop, smile, and realise just how far you’ve come.
Last week, I stepped away from my two boys and my beautiful wife to attend the National Entrepreneurs Convention 2025 in Birmingham. Three days filled with energy, learning, and connection with brilliant business minds from across the UK, the US, and Australia.
It was an investment, of time, of money, and of being away from home.
But the return was priceless.
Because every idea, every note scribbled late at night, wasn’t just for me.
It was for you, our customers.
Everything we do at Casa Argentina, your trusted Argentine grocery and deli in the UK, is designed to serve you better.
Why This Award Matters
This is one of the highest honours a UK business can receive, and it represents much more than a trophy on the shelf.
It’s proof that everything we strive to do, from sourcing the best Argentine products to delivering a welcoming, family-style experience, is working.
It’s a reflection of our promise, to deliver an authentic, reliable, and human experience every single day, whether you order online or visit us in person.
But this award isn’t just ours.
What It Means for You, Our Customer
We often say this award isn’t ours alone.
Your feedback, reviews, loyalty, and even your honest critiques have shaped who we are.
Every suggestion, every comment, every moment when we didn’t quite get it right, you helped us improve.
That’s how we built a company worthy of national recognition.
Because customer service isn’t about awards.
It’s about listening, learning, and caring, and that’s exactly what you’ve inspired us to do.
When we first set out to improve our customer journey, we mapped every single step, from the moment you land on our website to the second your order arrives at your door.
That two-metre-long customer journey map still hangs on our wall. It reminds us that service isn’t one department’s job. It’s everyone’s.
Winning this award is proof that those little moments, a friendly email, a handwritten note, a quick refund when something goes wrong, really do add up.
It’s proof that doing the right thing is still the best business strategy.
Why Great Customer Service Matters in Food & Retail
In the food industry, trust is everything. You’re not just buying a product, you’re trusting us with your family meals, your celebrations, and your traditions.
That’s why we take service so seriously. From sourcing premium Argentine beef and award-winning empanadas to ensuring next-day delivery across mainland UK, every detail matters.
Because when you trust us, we have a responsibility to earn that trust every single day.
Our Promise to You
This award reinforces our mission:
“To become the first choice for people seeking high-quality Argentine food products, recognised for the integrity of our people, the ethics of our business practices, and the excellence of our service.”
So whether you’re a home cook exploring new flavours or a chef sourcing ingredients for your menu, our promise remains the same:
Authentic Argentine taste, delivered with care.
A Heartfelt Thank You
Thank you for believing in us.
Thank you for supporting us.
Thank you for helping us become better, one customer interaction at a time.
This award is a milestone, but your trust? That’s the real reward.
With all our gratitude,
From the Team at Casa Argentina
Gracias