franui

Our final cut-off date for Christmas orders is [insert date e.g. 20th December]. We recommend ordering early to secure your preferred delivery date.

Yes, you can make changes up until your order has been dispatched. During December, however, we may not be able to accept changes less than 72 hours before delivery due to the festive rush.

Orders can be cancelled up until [insert cut-off date]. After this, cancellations cannot be guaranteed due to the busy festive period.

We accept Visa, Mastercard, Maestro, PayPal, Apple Pay and Google Pay.

You can choose your preferred delivery date at checkout (subject to availability). Our final pre-Christmas delivery day is [insert date e.g. 24th December].

Not necessarily — you can leave delivery instructions at checkout. Our insulated packaging will keep your order fresh for up to 72 hours.

Delivery slots depend on product availability and your location. If you can’t see your preferred date, please contact us and we’ll do our best to help.

Standard UK mainland delivery is £7.99. Orders over £150 qualify for free delivery.

We deliver throughout mainland UK. Unfortunately, we cannot deliver to certain remote postcodes due to freshness guarantees. Click here to view all postcodes we deliver to.

Yes! Orders can be collected from our London location. Select this option at checkout.

All meat is delivered vacuum-packed and chilled, unless otherwise stated. Some products (e.g. empanadas) may be frozen for freshness.

Vacuum-packed beef: up to 3-5 days in a domestic fridge.
Longer storage: freeze on arrival and use before the product’s use-by date.

Yes — most products can be frozen safely. Please check individual product labels.

Absolutely. At checkout, you can mark your order as a gift and add a free personalised message. Invoices will not be included in gift packages.